RETURN, REFUND & CANCELLATION POLICY

CANCELLATION

You may cancel your order on the same day it was placed, before it is dispatched. To cancel, email info@sonamanaturals.com (Mon-Sat, 10 AM - 5 PM IST) or call +91-7248666700. Full refund will be processed within 7 business days for orders cancelled before dispatch. Sonama Naturals reserves the right to cancel any order and will notify you via email or phone.

RETURNS & REPLACEMENTS

You may request a return or replacement within 5 days of delivery for:

· Wrong product delivered

· Expired product delivered

· Damaged / tampered product or packaging

· Missing products (incomplete order)

Request NOT Accepted For:

· Opened, used, or altered products

· Missing original packaging (mono cartons, labels, seals)

· Requests made after 5 days from delivery

HOW TO RETURN

1. Email info@sonamanaturals.com with your order ID, photos, and reason.

2. Our team responds within 3 business days.

3. If approved, our courier partner picks up the product within 5-7 business days.

4. If reverse pickup is unavailable in your area, you'll need to self-ship via a reliable courier.

5. After we receive and inspect the product, we process replacement or refund accordingly.

REFUND PROCESS

Online payments: Refunded to original payment method within 7-10 business days.

COD orders: Refunded to your bank account within 7-10 business days after you provide bank details.

Shipping charges, COD handling fees, and payment gateway charges are non-refundable. Replacement depends on stock availability.

Questions? info@sonamanaturals.com | +91-7248666700